Making changes in mySympany – this is how it works
With the customer portal and the mySympany app, you have your insurance under control. You can find all your documents there, see the status of your cost sharing and quickly recognise whether all invoices have been paid. You can even make changes yourself: to your personal data, your insurance or your payment details. Find out here where you can find these services and what you need to bear in mind.
Change personal data and payment details
Moved? Changed your name? Changed your account? You can make your changes directly yourself in the menu under ‘Settings’. It's that simple:
Adjust your insurance
Include or exclude accident cover, change franchise, change insurance model - you can find these services in the ‘Insurance’ section. You can make changes with just a few clicks. You can see how to do this in the video using the example ‘Change franchise’:
The functions in detail
The franchise can be changed as of 1 January. Please note the deadlines for the increase or reduction:
- Reducing your franchise: 30 November
- Increasing your franchise: 31 December
Now select your desired franchise. You will see the premium for the selected franchise straight away.
Further information on franchise and deductible can be found on the Cost contribution page.
Accident cover can always be changed with effect from the 1st day of any following month. Here too, you will immediately see your new premium when you make a change. Accident insurance is compulsory. You can find out whether you must include it in your basic insurance or whether you can exclude it in mySympany or, in more detail, on the Accident insurance page.
Are you insured under the family doctor or HMO model and would like to go to another medical practice in the future? No problem. In mySympany you will find all practices recognised by Sympany - and can select a new one directly. Important: Some practices do not accept new patients. Please make sure you clarify this with your preferred practice before submitting it in mySympany.
mySympany is being continuously developed
We are always working to improve mySympany. Our aim is to enable our customers to resolve as many issues as possible online and with as little effort as possible. The advantages for our policyholders:
- They save time: it is no longer necessary to enter personal data in a web form. And those who previously preferred to use the telephone save themselves the waiting time and are independent of customer service working hours.
- They can see directly how their premium is changing: If the deductible is increased or decreased or accident cover is included or excluded, mySympany displays the new premium even before it is saved. This is particularly helpful when it comes to deciding which deductible is right for their budget.
Contacting Sympany – safely
Do you have any questions about a change? Under “Messages”, you can write a message directly in mySympany. mySympany is the safest channel for contacting Sympany – all messages and documents are sent in encrypted form.
Tip: We recommend two-factor authentication for maximum security, right from login. Questions and answers on two-factor authentication >
