Change franchise and more: the new services in mySympany
Change your deductible with just a few clicks? This will be available in mySympany – as will changing your doctor’s practice or changing your accident cover. This allows you to solve many issues relating to your basic insurance yourself.
How can I make changes to my insurance?
When you log into mySympany, you will find an overview of the most important information for each person on your policy. Click on the “Insurances” button for a person.
You will then see the insurance policies that have been taken out. Under basic insurance, you will see the current franchise and accident cover, and for policyholders under the family doctor or HMO model, your chosen medical practice is also shown. Click on the pencil symbol to make any changes.
The new functions in detail
The franchise can be changed as of 1 January. Please note the deadlines for the increase or reduction. You can find these in mySympany or on the Cost contribution page. Now select your desired franchise. You will see the premium for the selected franchise straight away.
Accident cover can always be changed with effect from the 1st day of any following month. Here too, you will immediately see your new premium when you make a change. Accident insurance is compulsory. You can find out whether you must include it in your basic insurance or whether you can exclude it in mySympany or, in more detail, on the Accident insurance page.
Are you insured under the family doctor or HMO model and would like to go to another medical practice in the future? No problem. In mySympany you will find all practices recognised by Sympany - and can select a new one directly. Important: Some practices do not accept new patients. Please make sure you clarify this with your preferred practice before submitting it in mySympany.
Did you know?
You can also change your personal data and your payment method in mySympany. To do this, open the menu and select Settings > Profile or Payment details.
mySympany is being continuously developed
We are always working to improve mySympany. Our aim is to enable our customers to resolve as many issues as possible online and with as little effort as possible. The advantages for our policyholders:
- They save time: it is no longer necessary to enter personal data in a web form. And those who previously preferred to use the telephone save themselves the waiting time and are independent of customer service working hours.
- They can see directly how their premium is changing: If the deductible is increased or decreased or accident cover is included or excluded, mySympany displays the new premium even before it is saved. This is particularly helpful when it comes to deciding which deductible is right for their budget.
Contacting Sympany – safely
Do you have any questions about a change? Under “Messages”, you can write a message directly in mySympany. mySympany is the safest channel for contacting Sympany – all messages and documents are sent in encrypted form.
Tip: We recommend two-factor authentication for maximum security, right from login. Questions and answers on two-factor authentication >
