Report accident & make a claim
Quickly and easily
Accidents happen, but Sympany is here to support you. Please complete the relevant form in full and send it to us as soon as possible. Thank you!
Personal or dental accident
You can download the form for reporting accidents or dental accidents here:
PDF form Personal accident abroad
Please note:
- If you have included accident insurance in your basic insurance, you must contribute to the costs of medical treatment (deductible, excess, hospital contribution).
- If you work more than 8 hours a week for the same employer, you are insured against accidents through them. Please report the accident directly to your employer. In this case, you do not pay any cost sharing.
Household claims forms
Please complete the form, sign it and send it by e-mail or post to the address stated on the form.
The damage affects …
- your own household or building:
Download the «Building and household damage report» form (PDF, in German) > - other persons or third-party objects:
Download the «Notice of claim for private liability» form (PDF, in German) >
In an emergency, call our 24-hour emergency hotline.
Vehicle damage form
Please complete the form, sign it and send it by e-mail or post to the address stated on the form.
Download the "Vehicle Claims report" form (PDF, in German) >