mySympany customer portal and app

Your advantages

• Keep track
  Of policies, franchise and deductible, benefit statements and invoices submitted by you or a service provider (“TP-Rechnung” from a doctor, hospital, etc.)

• Receive paperless documents
  Activate the option “Digital only in mySympany” in the menu under “Documents & notifications”. An e-mail or push message will inform you of new documents.

• Submit invoices and claim receipts
  Upload documents or photograph them using the app

• Make changes
  Change address, data or payment details, include or exclude accident cover, change franchise, switch medical practice

• Direct contact to customer service
  Send messages from mySympany

• Present your digital insurance card
  At your doctor’s appointments or when you’re purchasing medication in Switzerland (please note: if you’re abroad you still need an insurance card with an electronic chip)

• Absolutely secure
  Your data is optimally protected – thanks to login with two-factor authentication and encrypted data transmission.